Return and Refund Policy

At OPAL OASIS, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Return Period

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when applicable.

How to Request a Return

To request a return, please contact us at contact@opaloasis.store and include your order number and a brief explanation of the reason for the return.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. If the return is due to an issue caused by us, we will provide appropriate instructions for the return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We may ask for photos or other information to help us review the issue and determine the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to the original payment method.

Please allow your payment provider additional time to process and display the refund in your account.

Non-Returnable Items

Certain items may not be eligible for return due to their condition, customization, or other applicable restrictions. If an item is non-returnable, this will be indicated on the applicable product page.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: contact@opaloasis.store
Phone: +1 (540) 952-9110

Business Address:
3960 New Bond St
Columbus, OH 43219
United States