Shipping Policy

At OPAL OASIS, we work to process and ship orders as quickly as possible. This Shipping Policy explains how we handle the shipping and delivery of orders placed through our website.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully received. Orders are not normally processed or shipped on weekends or U.S. public holidays.

Shipping Times

Standard delivery generally takes approximately 4 to 8 business days after the order has been processed. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Shipping Costs

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped. Tracking updates may take some time to appear after the package has been accepted by the carrier.

Delivery Delays

While we work with shipping carriers to deliver orders within the estimated timeframe, delays may occur due to weather, carrier issues, holidays, high shipping volumes, incorrect addresses, or other circumstances beyond our control.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order. If you notice an incorrect address after placing an order, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package appears to be lost, delayed, or arrives damaged, please contact us with your order information. We will review the situation and provide assistance based on the circumstances and available carrier information.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: contact@opaloasis.store
Phone: +1 (540) 952-9110

Business Address:
3960 New Bond St
Columbus, OH 43219
United States